In-bound and Out-bound Help Desk Contact Center

Help Desk designed to support over 1,000 field restaurant locations.
TRC's client operates over 1,000 restaurant locations across the U.S. The stores are primarily owner operated. The help desk was built 10 years ago with a clearly focused mission: "Enable stores to run their business." They utilize a co-sourced staffing model to create the flexibility necessary to support a 24/6 business.